The Consumer Financial Protection Bureau lists 28 enforcement cases as still active on its payments-by-case tracker, spanning a student-loan servicer, several debt-relief and credit-repair operators, a check-cashing chain and a handful of newer entries added since spring. Each row marks money a company was ordered to hand over after breaking a federal consumer-protection law, moving toward the people it harmed with no application standing in between. The tracker, last updated August 24, 2026, keeps adding fresh cases faster than it clears old ones: Navient, one of the newest big names still marked “Ongoing,” has been mailing checks since mid-February. That pace shows how slowly government-administered redress actually moves once a case is won.
Twenty-Eight Names on the Bureau’s Ongoing List
Reading down the bureau’s ongoing table turns up Navient, Fay Servicing, JPay, Lexington Law and CreditRepair.com, Think Finance, LendUp Loans, Tempoe, Performant Recovery, Monster Loans, Hydra Group, BrightSpeed, Climb Credit, Sutherland, TMLG-CFLG, Prehired, SMART Payment Plan, Western Benefits, All American Check Cashing, Bounceback, Timemark, U.S. Equities Advantage, DriverLoan and Angelo Jose Sarjeant, Universal Debt Solutions, and Performance SLC, Performance Settlement and Daniel Crenshaw.
A single Missouri debt-relief matter accounts for four more of the twenty-eight rows, listed separately under the names Mark Corbett, Candy Kern-Fuller, Katharine Snyder and Andrew Gamber even though all four link back to the same underlying case file on the bureau’s site. Counted row by row exactly as the bureau presents them, not estimated and not rounded, the ongoing table holds 28 entries as of today.
The Consumer Financial Protection Bureau publishes and updates that roster on its payments-by-case page, sorting each defendant by whether the money flows through bureau-administered redress, the separate Civil Penalty Fund, or both mechanisms at once. A case drops off the ongoing table only after every payment has cleared and the bureau reclassifies the matter as closed, a step that, for names like Navient, has not happened seven months after the first checks went out.
Four dates on a settlement notice: Only one of them is the deadline that matters, and the other three are what make people miss it. See the four-date rule in The Settlement & Refund Recovery System.
Three Cases Show How the Money Actually Moves
Navient anchors the list as one of the newest large cases still open. In a 2024 order banning Navient Corporation, Navient Solutions and Pioneer Credit Recovery from most federal student loan servicing, the bureau required $100 million in redress for borrowers on top of a $20 million penalty, after alleging the companies steered struggling borrowers into forbearance instead of income-driven repayment plans that would have lowered their bills. CFPB Director Rohit Chopra said the order would “finally put an end to the years of abuse,” and Rust Consulting has been mailing the resulting checks since the payment window opened on February 13, 2026, a case the bureau’s own tracker still lists as Ongoing months later.
Lexington Law and CreditRepair.com show the same mechanism running through a different account. The bureau found the two credit-repair companies illegally charged upfront fees and used deceptive, bait-and-switch marketing, covering consumers who paid either company for credit-repair services between March 2016 and August 2023. Payments there run through the Civil Penalty Fund, administered by JND Legal Administration, and the case has carried an Ongoing status since December 2024 without a closing date attached.
Think Finance shows what the far end of that timeline can look like. The bureau’s own case page records that $384,009,580.74 already reached 191,672 consumers harmed by the lender’s illegal online loans, a distribution finalized more than two years ago, yet the case remains on the current ongoing table rather than the closed one, a reminder that “ongoing” can describe a trickle of late payments as easily as a case that has barely begun.
Together the three cases sketch the range the bureau’s list covers: a settlement only months into mailing checks, a middle-aged case closing in on two years without a final payment, and a matter old enough that its own $384 million distribution has already been fully tallied, yet none of the three has been moved to the closed column.
No Claim Form Anywhere on the List
The bureau separates every payment on its list into three categories: money a company sends directly to consumers itself, bureau-administered redress that the CFPB distributes after collecting it from the defendant, and money drawn from the Civil Penalty Fund, a pool built from penalties collected across many unrelated cases. All three categories rely on records the bureau or a court already has, such as a list of account numbers, loan files or membership rolls, rather than a form a consumer fills out to prove harm.
None of the 28 rows on the current list asks a consumer to file a claim. The bureau’s own announcement of the Navient order said plainly that affected consumers do not need to do anything to receive their money, and it warned that scammers sometimes borrow CFPB employees’ names and images to try to collect a fee or personal information before a legitimate check even arrives. Rust Consulting mails Navient’s checks, JND Legal Administration mails Lexington Law’s and CreditRepair.com’s, and Epiq Systems mails Think Finance’s, each working from the case record rather than an application.
The bureau repeats that guidance across its case pages: it will never require a payment to release redress money, and it will never ask for bank details before a check can be cashed. Anyone contacted about one of the 28 open cases can match the defendant’s name against the bureau’s payments-by-case tracker, last updated August 24, 2026, before sending money or account information to whoever is asking for it.
Following a Redress Payment to the Mailbox
The 28 cases above are only the bureau’s own docket, and they sit alongside a much larger universe of class-action settlements, state unclaimed-property funds and other refund programs that never appear on that one federal list. A person who dismisses mail from an unfamiliar administrator because it resembles a scam envelope can just as easily overlook a legitimate notice tied to an entirely different settlement months or years later. Sorting a real notice from a fake one, and keeping track of which programs still have money attached to a name, is a bigger project than checking a single government tracker.
The Settlement & Refund Recovery System is a 36-page guide paired with a 5-tab Excel tracker pre-filled with all 51 state unclaimed-property offices, built around the four-date rule for reading a settlement notice.
See the four-date rule and the state-by-state contact list in The Settlement & Refund Recovery System.
This article was researched and drafted with the assistance of AI and reviewed by The Money Overview editorial team.
