People who signed in to MDLIVE’s online patient portal between May 30, 2023, and August 11, 2025, while holding an active Facebook or Google account, have until December 1, 2026, to file for a cash payment of up to $15 from a privacy settlement. Evernorth Health and MDLIVE would pay no more than $3.5 million in total, and that cap also covers notice costs, administration, attorneys’ fees and awards to the two lead plaintiffs. The lawsuit alleges the telehealth website passed sensitive information to Google and Meta without consent, and both companies deny it. Nobody is paid until a Florida judge approves the deal.
The class covers anyone who accessed the portal at patient.mdlive.com and did something on it after signing in during that window. Claim eligibility also requires an active Facebook or Google account at the time. The claim form asks each claimant to attest to both points, and a filed form is required for any payment. Claims can be submitted online or mailed on paper, postmarked by December 1.
A claim form filed by December 1 is the only way into the $15 payment, and the form carries two attestations that both have to be true. The Settlement & Refund Recovery System walks the filing step by step and keeps a claim log and payment tracker for a payment that cannot arrive before final approval.
Track the MDLIVE claim with the filing walkthrough in the Settlement & Refund Recovery System →
What the lawsuit says MDLIVE shared
The case, Kingsbury v. Evernorth Health, is pending in the Circuit Court for the Thirteenth Judicial Circuit in Hillsborough County, Florida, as case 26-CA-006880. ClassAction.org reported that it was filed June 23, 2026, and that the court gave preliminary approval to the settlement on August 28. The plaintiffs, Kelly Kingsbury and Erin Yates, allege that the defendants disclosed website users’ sensitive information and private communications from MDLIVE’s site to Google and Meta without consent.
The complaint cites the Florida Security of Communications Act and the federal Electronic Communications Privacy Act, both of which restrict intercepting private communications. The notice does not list which data fields were sent or which tracking tools sent them, beyond naming Google and Meta, the parent company of Facebook. MDLIVE is a telehealth service, meaning medical visits by video or phone, and the class is defined by use of its patient portal rather than by any particular visit or diagnosis.
Evernorth Health and MDLIVE expressly deny the allegations and deny violating any law or engaging in any wrongdoing. The settlement therefore resolves the case without a ruling on whether any data was shared improperly. The release is broad: unless a class member asks to be excluded by November 16, that person gives up claims against the defendants and certain affiliates over the settlement’s subject matter, whether or not a claim form is filed.
How the $3.5 million cap limits each payment
The settlement is built as a cap, not a fixed pool. Under the court-approved long-form notice, the defendants pay all valid claims plus notice and administration costs, attorneys’ fees and expenses, and incentive awards, up to a maximum of $3,500,000. Each eligible claimant may receive up to $15, and the notice does not describe a minimum payment or say what happens if claims run past the cap. ClassAction.org reported that payments may be adjusted pro rata, which means scaling every payment in proportion to the number of valid claims.
Class counsel Alec Leslie and Stephen Beck of Bursor & Fisher, P.A. will ask the court for up to one-third of the $3.5 million cap in fees, which would be about $1.17 million, plus up to $15,000 in litigation costs. The two named plaintiffs, Kelly Kingsbury and Erin Yates, may each receive an incentive award of up to $5,000. The fee request is due to be filed and posted by November 1, 2026, and the judge decides on all of it. Class members are not charged by counsel directly.
Money moves only after Judge Christine Marlewski grants final approval and any appeals are resolved. Payments go out by check, or by PayPal or Venmo if the claimant elects, and checks expire 90 days after they are issued. The notice gives no payment date, so a claim filed in December is unlikely to produce money until well after the January 6, 2027, hearing.
Dates between now and the January 6 hearing
Three dates fall before the hearing. Requests to be excluded and objections to the deal are due November 16, 2026, and the claim deadline follows on December 1. Exclusion is by signed letter to the administrator, Kroll Settlement Administration, at PO Box 225391, New York, NY 10150-5391, and excluded people receive no payment and cannot object. Objections go to the court at 800 E. Twiggs St. in Tampa, with copies to both sides’ lawyers.
The final approval hearing is set for 9:30 a.m. on January 6, 2027, by Zoom, and the notice says the date may change. At that hearing the judge decides whether to approve the settlement, the fee request and the incentive awards. The settlement website’s question-and-answer page calls itself the only authorized website for the case, and the administrator’s toll-free line is (833) 453-3739.
The eligibility test has two parts, and the second is easy to overlook. A person who used the portal but held neither a Facebook nor a Google account during the window is not eligible to claim, even though the allegation concerns activity on the portal itself. The claim attestation reads in two parts: portal activity after signing in, and an active account on one of the two platforms during the same period from May 30, 2023, through August 11, 2025.
Filing the MDLIVE claim by December 1
The free route is the online claim form on the official settlement website, run by Kroll Settlement Administration. ClassAction.org reported that people who received a notice can file with the claimant ID printed on it, and that a paper form can be mailed to the administrator instead. Either way, the filing is an attestation of both the portal use and the Facebook or Google account.
Checks expire 90 days after issue, a short life for a payment that cannot be sent before final approval and the end of any appeals. Choosing PayPal or Venmo on the form avoids a paper check that could sit uncashed past that date. The settlement website is where any change to the January 6 hearing date would be posted.
The $15 ceiling is small against a $3.5 million cap, and the arithmetic shows why the cap decides the outcome. If fees reach the one-third maximum of about $1.17 million and costs and awards take another $25,000, about $2.3 million remains for claims and administration, enough for roughly 150,000 full $15 payments before administration costs. Neither the notice nor the website says how many people are in the class, so whether claims will reach that level is not known.
A $15 MDLIVE payment waits on final approval
The detail that trips up claims is the two-part test of portal activity after signing in plus an active Facebook or Google account in the same window. The Settlement & Refund Recovery System includes the four-date rule for reading a settlement notice, which separates the November 16, December 1 and January 6 dates, and a claim log and payment tracker for a payout that arrives only after approval and appeals.
Get the four-date notice rule and payment tracker for the MDLIVE claim →
This article was produced with AI assistance and reviewed by The Money Overview’s editorial team.
