Former customers of the Digit automatic savings app have until November 14, 2026, to tell the Consumer Financial Protection Bureau how they want to be paid. The choices are PayPal, direct deposit or a paper check. The money comes from a CFPB enforcement case against Hello Digit, LLC, and the payment site does not say what happens to anyone who misses the date.
Who got the October 15 emails
The payment notification emails went out October 15, 2026, to consumers the bureau identified as harmed, according to the payment website that Epiq runs for the CFPB. Each email carries a Unique ID and PIN needed to log in and choose a payment method.
Eligibility comes from Hello Digit’s own records. The site’s FAQ says it covers people who used Digit’s automatic savings tool and were denied overdraft reimbursement requests between January 1, 2017, and August 10, 2022. There is no application, so the email is the entry point.
The case is Consumer Financial Protection Bureau v. Hello Digit, LLC. The CFPB alleged the company falsely guaranteed no overdrafts, denied reimbursements for overdrafts caused by its subscription fees, and kept interest earned on funds for users of the savings tool. The consent order is posted on the site’s Documents page.
The eligibility period, January 1, 2017, to August 10, 2022, covers more than five years of Digit activity. The site states no minimum balance or minimum time as a condition, and it says eligibility comes from Hello Digit’s records.
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PayPal, direct deposit or a check
Three payment methods are offered: PayPal, direct deposit through ACH, or a paper check. The selection is made once. After it is submitted, the FAQ says, the person cannot log in again to change it, so the bank details or PayPal address need to be right the first time.
The login page is cfpb-hellodigit.org/Login. Anyone who has lost the email should look for the October 15 message, including spam folders, and can call Epiq at 888-860-1014 or write to info@cfpb-HelloDigit.org. Epiq is the third-party administrator the CFPB hired for this case.
Checks carry their own limits. The FAQ does not say how long a check stays valid. Checks can be reissued only if the original is returned, comes back undeliverable, or passes its stale date, and reissues go out in batches with no mailing date promised.
That makes direct deposit or PayPal the faster route for anyone comfortable with it, because no check has to travel through the mail. A person who has moved since 2022 and picks a check is relying on an old address.
As of October 21, the November 14 date is 24 days away. The process runs entirely through the Unique ID and PIN in the email, so the only address to trust is cfpb-hellodigit.org. A message asking for the same login details on a different site is not part of this case.
How the amount is set, and what is not on the site
The payment is based on the amount the person paid, as shown in Hello Digit’s records. The FAQ calls it a final award that may not cover all of the harm, and it says there is no process to contest the amount. The site lists no fixed figures.
Because the award is set from Hello Digit’s records, the person cannot add receipts or file a larger figure. That differs from many settlements, where claimants submit proof of their own loss. Here the choice on the page is only how the money arrives, and the amount comes from those records.
Nor does it say what happens to someone who never makes a selection. It states only that choices are due by November 14. Without that detail, the safe reading for anyone who received an email is to treat the date as a hard cutoff.
The CFPB runs the case, and its main site is consumerfinance.gov. The payment site says neither the bureau nor Epiq will require a fee before or after a payment. Neither asks for a Social Security number or date of birth in this matter.
The site warns against anyone asking for bank details, card numbers or gift cards, or offering to speed up a check. A caller or texter who does so is not part of the process. To verify, people can call Epiq at 888-860-1014 or the CFPB at 855-411-2372.
The site also has a contact page with an email address and the toll-free line, and a Documents page where the consent order sits. Anyone unsure whether a message is real can compare it with those pages before logging in.
The open question for a former Digit customer is whether the October 15 email ever arrived. With the deadline on November 14, a missing email is worth chasing this week.
Never got the October 15 Digit payment email?
A payment selection is final once submitted, and the deadline is a single date, November 14. A wrong PayPal address, an old mailing address for a check or a PIN buried in a spam folder can cost a person the refund the CFPB already set aside for them.
The Settlement & Refund Recovery System includes the scam-proof rules for telling real payment notices from fake ones, a step-by-step filing walkthrough and a claim log and payment tracker for dates and amounts. It also covers how to get an expired or uncashed settlement check reissued. It is a paid RetireShield guide, not the CFPB or Epiq, and it does not select a payment for anyone.
Keep the Digit selection date and payment status in a claim-tracker guide →
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This article was produced with AI assistance and edited for accuracy against the sources linked above.
