Owners of 4,726 NTI and HTP gas boilers sold in the United States can get a free repair from a certified technician after the maker found that a condensate dish inside the unit can crack. The boilers sold for between $3,200 and $7,700, and the fix costs the owner nothing. The Consumer Product Safety Commission announced the recall on October 29, 2026.
The recall covers boilers made in Canada by Ariston Canada, formerly NTI Boilers, and imported by Ariston Thermo USA of Providence, Rhode Island. Another 2,261 units were sold in Canada. No deadline appears in the notice, so the free repair is not tied to a cutoff date.
What the free repair is worth on a $3,200 to $7,700 appliance
The CPSC recall notice lists the price as between $3,200 and $7,700 without saying whether that is the purchase price or the installed cost. It is the appliance’s price tag, not a refund and not a payout. What the recall hands owners is a repair they would otherwise pay a contractor for.
Canada’s recall notice describes the fix as a free upgrade kit that Ariston arranges to have installed by a certified technician at no charge. Neither government notice offers a cash refund or a replacement boiler. The remedy is the repair, and the owner is not asked to pay for parts or labor.
The boilers were sold through independent heating and plumbing contractors and wholesale distributors nationwide between May 2021 and July 2026. Owners who bought through a contractor may find their paperwork with the installer rather than in their own files. The boiler’s rating plate is the faster way to tell whether a unit is covered.
Which NTI and HTP models are on the list
The NTI models are the FTVN150, FTVN150C, FTVN199, FTVN199C, TFTN150 and TFTN199. The HTP models are the EFTU-150WBN, EFTU-150WCN, EFTU-199WBN and EFTU-199WCN. NTI units are gray, HTP Elite Fire Tube Ultra units are black, and both are metal rectangular boxes with the brand name printed on the front.
Homeowners who own one of these boilers should find the serial number on the rating plate on the left-hand side of the unit and compare it with the serial ranges printed in the notice. Each model has its own range, and a model number alone does not settle whether a boiler is included. The CPSC page carries the full table, and Ariston will look up a serial number by phone.
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Ariston’s own NTI recall page lists an October 2026 safety recall for FTVN and TFTN boilers and calls for a repair kit to be installed as soon as possible. It puts that group at about 6,329 boilers made by NTI between June 14, 2021 and March 20, 2023, a count that differs from the CPSC figure because it describes a different slice of the product.
Why a cracked condensate dish is a safety problem
CPSC says the condensate dish can crack during a delayed ignition. That lets unburned gas collect inside the sealed cabinet, and if the gas ignites the front cover can suddenly detach. The hazard named in the notice is serious injury or death from fire, carbon monoxide poisoning and impact.
The company has received 34 reports of the dish breaking. Three involved the front cover detaching from the boiler, and in one incident the technician servicing the unit suffered a broken jaw. Canada’s notice counts one incident in the United States with no injuries and two in Canada with one injury, which is the company’s tally as of October 16.
The instruction from CPSC is blunt: stop using the recalled boiler immediately and contact Ariston to schedule the free repair. For households that must keep the boiler running until a technician arrives, the notice says to have working smoke and carbon monoxide alarms in the home.
That instruction collides with the calendar. A gas boiler heats a house, and the recall landed as cold weather arrives, so a household that shuts the unit down loses its heat until the repair is done.
Booking the repair through Ariston
Ariston takes calls at 800-688-2575 from 7 a.m. to 8 p.m. Eastern, Monday through Friday, and answers email at VCexchanger@ariston.com. CPSC’s own hotline is 800-638-2772.
CPSC points owners to separate safety pages for the two brands, with NTI’s recall page covering NTI units and HTP’s safety notice covering HTP units. Both brands moved through independent heating and plumbing contractors and wholesale distributors, so the brand name on the front of the unit tells an owner which of the two pages to start with.
Households with a recalled boiler can also read Health Canada’s version of the recall, which repeats the free upgrade kit and the technician install at no charge. Canada reports the units were sold through August 2025, while CPSC gives July 2026 for the United States.
The money question for owners is narrow and answerable: the repair is free, nothing in the notice asks for payment, and a contractor who quotes a charge for the recall work is out of step with what CPSC and Canada say the remedy is. Keep the invoice from the original install, since it shows the sale date and the installer.
Is your boiler on the list before the cold sets in?
A recalled boiler is a $3,200 to $7,700 appliance whose repair is free only if the owner finds out and acts. Most households learn about a recall late, and the cost of that delay lands on the heating bill and the repair queue.
Cut Your House Costs puts an appliance recall check and a home-cost repair checklist in one short guide, so a recall notice lands on a list of what the house costs to run and fix. It is a plain reference for keeping repair surprises off the budget.
The guide also carries a home-cost audit worksheet and a section on lowering the home insurance bill by shopping and asking for every discount.
Get the appliance recall check and home-cost repair checklist for a recalled boiler →
This article was produced with AI assistance and edited for accuracy against the sources linked above.
