A class settlement over tracking pixels on Tenet Healthcare’s web pages lets people who used its hospital websites or patient portals between Jan. 1, 2017, and Sept. 18, 2023, claim a one-time $16 cash payment and two years of privacy monitoring. Claims are due March 15, 2027.
Tenet denies it did anything wrong, and the court has not decided the case. The settlement, Jane Doe v. AMISUB (SFH), Inc., was filed in the Circuit Court for Shelby County, Tennessee, and names Saint Francis Hospital-Memphis, a Tenet facility, as the defendant on the caption.
What the tracking pixels case is about
The lawsuit says Tenet used third-party tracking technologies, called pixels, on its web pages, and that they sent information about visitors to outside companies in violation of privacy laws. The settlement website says the plaintiff claims these tools broke certain privacy laws, and that Tenet “denies that it did anything wrong.”
The settlement class is people identified in Tenet’s records who used or accessed those online platforms during the class period, the FAQ says. Some members were mailed a notice directly, and the administrator mailed a postcard with enrollment codes for the monitoring service. Anyone who opts out is excluded, along with Tenet and its officers, directors and related companies, the judge and court staff, and the lawyers for both sides.
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A summary from Open Class Actions describes the covered activity as creating a portal account, submitting a web form, or checking in online at an urgent care center or emergency room. It covers Tenet’s websites, patient portals, the Healthelife app and other web-based tools.
The $16 and the monitoring, item by item
The settlement’s FAQ says all class members are eligible to claim a one-time $16.00 cash payment, with no proof or explanation required. It also says all class members are eligible to enroll in two years of CyEx Privacy Shield Pro.
The Open Class Actions summary describes that product as including dark web and compromised-password scanning, a VPN, a password manager and access to a fraud resolution agent. Enrollment codes were mailed by postcard, and anyone who lost theirs can contact the administrator. Monitoring requires its own enrollment.
The $16 is a fixed amount. The settlement website does not state a total fund, and the summary does not describe it as a share of one. Payment options listed include PayPal, Venmo, Zelle, a virtual prepaid card or a paper check, with one claim per person.
Four dates, and only one is a claim date
The administrator’s dates page lists five: notice mailing on Sept. 28, 2026; opt-out and objection deadlines on Nov. 27, 2026; a final approval hearing on Jan. 14, 2027, at 10 a.m. Central; and the claim deadline of March 15, 2027.
The earliest date a reader might act on is Nov. 27. Class members who opt out keep the right to sue Tenet separately but receive neither the cash nor the monitoring. Those who do nothing are automatically part of the settlement and give up the right to sue separately, and they get nothing without a claim.
The settlement site states that the only way to receive benefits or payments is by submitting a valid and timely claim form. The monitoring and the $16 are separate steps: one is an enrollment with the code from the postcard, and the other is a claim.
The claim form is down for now
On Oct. 18, the online claim form page carried the notice “The Claim Form is temporarily unavailable. Please check back soon.” The Open Class Actions summary had reported on Oct. 11 that the form showed “coming soon.” Notices went out by mail on Sept. 28, and the administrator, Simpluris, sent them to class members identified in Tenet’s own records.
The FAQ says a claim can be filed online, which it calls the fastest way, or on a printable form mailed to the settlement administrator in Santa Ana, California. Mailed forms must be postmarked by March 15, 2027. The administrator can be reached at (833) 296-0729 or info@TenetPixelSettlement.com.
Filing information the summary lists includes a name, mailing address, email, phone number, a payment method and the login ID from the notice, if known. Because the form is not yet open, those requirements may change when it is.
When any money would arrive
Payments go out only if the court grants final approval and after any appeals are resolved, the FAQ says. The hearing is set for Jan. 14, 2027, and no payment date has been announced. An appeal could delay payments further.
Class counsel plans to ask the court for $8.5 million in fees and costs, which Tenet pays separately from the settlement benefits, according to the summary. Each class representative would receive a $3,500 service award.
Because the claim deadline is in March, a patient who used a Tenet portal has months to file. The risk is not the deadline itself. It is the postcard with the enrollment code, which can end up in a drawer, and the notice ID that the form may ask for.
Used a Tenet patient portal between 2017 and 2023?
With an opt-out date in November, a hearing in January and a claim deadline in March, the dates are easy to mix up, and a claim form that is not open yet is easy to forget. A missed claim date means no $16 and no payment of any kind.
The Settlement & Refund Recovery System explains the four-date rule for reading a settlement notice, so each Tenet date lands where it belongs, and it includes a step-by-step filing walkthrough. A claim log and payment tracker help keep the postcard code, the filing date and the confirmation together.
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This article was produced with AI assistance and edited for accuracy against the sources linked above.
