Pennsylvania drivers who believe Mavis Discount Tire billed them for repairs they did not need have until January 26, 2027 to file a complaint and share in $190,000 in restitution. The money comes from a settlement the state attorney general announced September 28. The release does not say how much any one driver would receive.
The group that benefits is consumers harmed by the practices who have already filed a complaint or file one by the deadline. A driver who complained to the attorney general earlier is already counted. A driver who grumbled at the counter, paid and moved on has to file now.
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What Attorney General Sunday’s office says Mavis did
The attorney general’s release says the Bureau of Consumer Protection alleges that Mavis recommended and charged for repair and maintenance services that were unnecessary or never performed. It also alleges the company failed to do repairs in a skilled, workmanlike manner. Mavis operates more than 130 branch locations in Pennsylvania.
Attorney General Sunday said consumers “put their trust in mechanics and car repair companies to provide reliable advice and services.” Sunday added that the settlement “will return money to consumers who paid for services they did not need or want.” The release names the company as Mavis Tire Supply, LLC.
The deal is an Assurance of Voluntary Compliance filed in the Philadelphia County Court of Common Pleas by Senior Deputy Attorney General Jim Wise. It is not an admission of a violation of law. Mavis also agreed to maintain oversight and training so employees and representatives comply with the law and the settlement.
How the $190,000 sits inside a $215,000 payment
Mavis will pay $215,000 in monetary relief. Of that, $190,000 is restitution for consumers the office says were harmed, and $25,000 is set aside for costs. A further $100,000 comes due only if Mavis violates the settlement.
The release gives no count of drivers who have already complained and no formula for dividing the pool. A driver cannot yet tell what a share will be. What is fixed is the pool, $190,000, and the date to be in the file.
The contingent $100,000 is the enforcement piece. It is owed only if Mavis breaks the settlement, which puts a price on the oversight and training promise. Nothing in the release says the company admitted fault.
Filing a complaint: online, by phone or by email
The release lists three routes: online through the Bureau of Consumer Protection, by phone at 1-800-441-2555, or by email at scams@attorneygeneral.gov. Complaints need sufficient support by January 26, 2027, a Tuesday, 94 days from today. The release urges anyone affected who has not contacted the office to file.
The bureau’s complaint page asks for the contract, proof of payment and other documentation, along with relevant emails or screenshots of texts. Photos of paper records can be uploaded, up to 25 files at 256 MB each. A printable form can be mailed to the Bureau of Consumer Protection, 15th Floor, Strawberry Square, Harrisburg, PA 17120.
The office says it notifies people by mail and asks them not to call for status reports. It also says it cannot give individual legal advice. Anyone who wants a lawyer’s view of a repair bill has to look outside the complaint process.
A complaint is stronger when it ties the charge to the claim. The date, the branch, the work Mavis recommended, the amount paid and what an independent shop later found are the facts the bureau would need to see. The FTC suggests a second opinion on expensive repairs, which also leaves a written second estimate.
Rebuilding the paper trail for a repair that never needed doing
The Federal Trade Commission’s auto repair guidance says a written estimate should name the condition to be repaired, the parts needed and the expected labor charge. A completed repair order should list each repair, each part and its cost, labor charges, and the odometer reading at drop-off and pickup.
Drivers who no longer have the invoice have other proof. A card or bank statement shows the date and amount of the charge at a Mavis location, and proof of payment is one of the documents the attorney general lists. A text or email from the shop recommending the work helps show what was sold.
The release asks for sufficient support but does not define it. The complaint page’s list of contract, proof of payment and other documentation is the closest guide. The FTC also advises asking for replaced parts and keeping dated notes on every conversation with the shop.
The largest number is the one nobody has stated: how many drivers will divide the $190,000. For anyone who paid Mavis for work that later looked unnecessary, the question is whether the file is in before January 26.
Will a Mavis complaint be filed before January 26?
Restitution from an attorney general goes to people who complained, and a complaint without receipts or a statement is easy to set aside. A driver who waits until January may find the repair order gone.
The Settlement & Refund Recovery System includes a step-by-step filing walkthrough and the four-date rule for reading a settlement notice, so deadlines like January 26 are read correctly. Its claim log and payment tracker keeps the repair order, the card statement and the filing date in one place.
Get the refund recovery system for the Mavis restitution complaint →
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This article was produced with AI assistance and edited for accuracy against the sources linked above.
