About 48,700 Brookstone-branded tabletop fire pits have been recalled, and the remedy is a full refund rather than a repair or a partial credit, which turns a hazardous item sitting on a patio into money an owner can get back. The Consumer Product Safety Commission announced the recall on August 13, 2026, after reports that the small alcohol-burning devices can shoot flames or spread pooled fire, causing serious burns. For anyone who bought one at a discount store in the past two years, the practical question is not whether to keep using it but how to convert it into the refund the recall guarantees.
Which Brookstone fire pits qualify for the full refund
The recall, issued by importer Southern Telecom, covers three model numbers that identify the affected products. The CPSC notice lists models BSFIREPIT01, BSFIREPIT02, and BSFIREPIT03, each a round or hexagonal concrete reservoir meant to hold burning liquid alcohol. The model number and UPC code sit on the bottom of the product packaging, so an owner who kept the box can confirm eligibility in seconds, and the matching UPC codes are printed in the recall notice for anyone checking.
These were inexpensive, widely sold items, which is exactly why the recall reaches so many households. They were sold at Macy’s, Marshalls, T.J. Maxx, and other stores nationwide, along with Macys.com and other websites, from February 2023 through December 2024, for between $20 and $25. Because they landed in stores at a low price point during two holiday seasons, many were bought as gifts or impulse purchases, the kind of item that ends up on a shelf or in a closet where a recall notice never reaches its owner.
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How to claim the money back from Southern Telecom
The refund process is deliberately simple, and it does not require shipping the product back. According to the CPSC, an owner should stop using the fire pit immediately, then email a photo of the unit, with the word “Recalled,” the owner’s name, and the date written on it in permanent marker, to the company at support@customersupport123.com, and dispose of the product afterward. That marked-photo step is the proof the company uses to issue the full refund, so the picture has to show the writing clearly.
Southern Telecom can also be reached by phone at 877-832-3822 during weekday business hours, or through its website under a “Recall Information” link, for owners who want to confirm the steps before submitting. The recall does not put a hard purchase-proof requirement in the way, which matters for a $20 item few people have a receipt for, and getting the full amount back rather than a store-credit voucher is the part worth noting for a household watching its spending.
One caution applies to the disposal step. Because the hazard is a fire risk from residual alcohol, an owner should make sure the reservoir is empty and the fuel is stored or discarded safely before throwing the unit away, and should not sell it or give it away, which federal law prohibits for recalled products. The refund is the endpoint; the safe handling in between is what keeps the recall from causing the exact injury it is meant to prevent.
Why regulators pulled these fire pits off the market
The danger is specific to how these alcohol-fueled devices behave. The CPSC describes a risk of uncontrolled pool fires, where flames spread across the surface of pooled or spilled alcohol, and flame jetting, where fire shoots out of the fuel container. Southern Telecom received two reports of flame jetting and flames escaping the concrete reservoir, and both incidents produced injuries, including second- and third-degree burns, the kind of harm that can mean an emergency-room visit and lasting scarring.
Flame jetting is a documented failure mode, not a freak event. It typically happens when someone adds alcohol to a burner that is still lit or hot: vapor above the fuel ignites and drives fire back toward the container and the person pouring, sometimes throwing burning liquid several feet. The Consumer Product Safety Commission catalogued this action as recall 26-687 and has issued repeated warnings urging consumers never to refill any fire pit or burner that has not fully cooled. That history is why the agency treated two injury reports as enough to pull nearly 49,000 units rather than order a warning label, and why the remedy is a refund and disposal rather than a repair kit.
Tabletop alcohol fire pits as a category have drawn repeated scrutiny for the same failure mode, and this Brookstone-branded recall follows earlier ones involving similar devices sold under other names. That pattern is the reason regulators treat the whole class of product with suspicion: the appeal is a small open flame on a table, but the fuel behind it can behave unpredictably when it spills or reignites.
For an owner, the recall reframes a $20 novelty as a straightforward decision. The device is one that regulators have judged unsafe enough to remove from the market entirely, and the manufacturer is offering back the full purchase price rather than a repair, so the version of this that protects both the household and its budget is to file the marked-photo claim, collect the refund, and retire the fire pit for good.
This article was produced with AI assistance and reviewed against primary sources by The Money Overview editorial team.
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